We ship to all 50 U.S. states, including APO/FPO addresses where carriers allow.
Shipping rates
- Orders $49 and over: FREE standard shipping
- Orders under $49: $4.95 flat-rate standard shipping
Processing & delivery times
- Orders are processed within 1–2 business days (Mon–Fri, excluding U.S. holidays).
- Standard delivery usually arrives 3–5 business days after processing.
- Large or heavy items (crates, big beds, bulk food bags) can take a few extra days.
Your order may arrive in more than one package. You will receive a shipping confirmation email with tracking for each package.
Tracking your order
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.
Lost, late or damaged packages
If tracking shows delivered but you cannot find your package, please check with neighbors and your mailroom, then contact us within 7 days. If an item arrives damaged, email us a photo within 7 days of delivery and we will send a replacement or a full refund — no return needed.
Address accuracy
Please double-check your shipping address at checkout. Contact us right away if you need to change it; we can update it only before the order ships.
Questions?
BIG GATE BRAND LLC
13309 Felson Pl, Cerritos, CA 90703, United States
Phone: (447) 247-4308
Email: philohousemallofjay@gmail.com